Frequently Asked Questions
01 - Credit Cards Payments
Our site is integrated with SumUp and PayPal as a gateways to accept payments. During checkout with credit card you will experience 3-D Secure Flow for an additional layer of security stating SumUp Limited as a merchant.
Once the transaction is processed you will see the transaction marked as SumUp * krajcoceramicsMojsSK on your credit card payment.
02 - Delivery options
Home Delivery - available automatically for most of the EU addresses
Pick Up Points - available for SK,CZ,HU,RO, see more in section below. Available for other countries upon request
Store Pickup - available only for Slovak address
03 - Packeta Pick-Up Points
We generally cooperate with Packeta as delivery provider for our services. As we are a small e-shop, we are not directly integrated, therefore you are not able to select the pickup point from the map during the checkout process. Instead we ask you to let us know the selected pick-up point from the Packeta`s website:
Slovak republic - https://www.packeta.sk/pobocky
Czech republic - https://www.zasilkovna.cz/pobocky
Hungary - https://www.packeta.hu/atvevohelyek
Romania - https://www.packeta.ro/puncte-pick-up
As a next step you copy either the full address of pick-up point or share/copy the link URL
During the check out in contact detail you paste the pickup address or URL into the Pick-up point field:
The very last step is to select Packeta Pick-Up point as delivery option:
