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Privacy Policy for krajcoceramics.com
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Effective Date: 18.12.2024

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Thank you for visiting our website, krajcoceramics.com. Protecting your privacy and personal data is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information in compliance with Slovak law and the General Data Protection Regulation (GDPR).

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1. Data Controller

The data controller for your personal data is:

Mgr. Vlasta Krajčová
Mojš 42, 01001 Mojš, Slovenská Republika
Email: krajcoceramics@gmail.com
Phone: +421911058333

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2. What Data We Collect

We may collect and process the following personal data:

  • Identification and Contact Information: Name, address, email address, phone number.

  • Order Information: Details of products purchased, payment method (but not full card details), and delivery address.

  • Account Information: If you create an account, we collect login credentials and preferences.

  • Communication Data: Any messages or feedback you send to us.

  • Technical Data: IP address, browser type, device information, and cookies.

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3. How We Use Your Data

We use your personal data for the following purposes:

  • To process and deliver your orders.

  • To respond to your inquiries or provide customer support.

  • To send you updates about your order or our services.

  • To comply with legal obligations (e.g., tax laws).

  • For website improvement and analytics.

We will not use your personal data for automated decision-making or profiling.

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4. Legal Basis for Processing

We process your data based on the following legal grounds:

  • Performance of a Contract: To fulfill orders and provide related services.

  • Legal Obligation: To comply with tax, accounting, and consumer protection laws.

  • Consent: For sending marketing emails or newsletters (if you have opted in).

  • Legitimate Interest: To improve our website, products, and customer service.

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5. Sharing Your Data

We only share your data with trusted third parties when necessary to provide our services:

  • Shipping Companies: To deliver your order - Packeta

  • Payment Processors: To process payments securely – SumUp, PayPal

  • Service Providers: For IT support, website hosting, and email delivery - WIX

  • Authorities: If required by law or to enforce our terms.

We ensure all third parties adhere to GDPR and protect your data.

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6. Data Retention

We retain your personal data:

  • Order Information: Kept for 3 years for customer service and warranty purposes.

  • Invoices and Tax-Related Records: Kept for 10 years as required by Slovak accounting laws.

  • For as long as necessary to fulfill the purposes outlined in this policy.

  • Until you request its deletion, where applicable.

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7. Your Rights

Under GDPR, you have the following rights regarding your personal data:

  • Right to Access: Request a copy of your data.

  • Right to Rectification: Correct inaccurate or incomplete data.

  • Right to Erasure: Request deletion of your data, subject to legal obligations.

  • Right to Restriction: Restrict processing under certain conditions.

  • Right to Portability: Receive your data in a machine-readable format.

  • Right to Object: Object to processing based on legitimate interest or direct marketing.

  • Right to Withdraw Consent: Withdraw your consent at any time.

  • Right to Lodge a Complaint: File a complaint with a data protection authority.

All requests related to these rights should be sent to the email: krajcoceramics@gmail.com.

For Slovak residents, the supervisory authority is the Office for Personal Data Protection of the Slovak Republic (Úrad na ochranu osobných údajov Slovenskej republiky).

Contact: Website: www.dataprotection.gov.sk
Email: statny.dozor@pdp.gov.sk

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8. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device to collect information about your preferences and usage patterns. By using our website, you consent to the use of cookies as described in this policy.

Types of Cookies We Use:

  • Essential Cookies: Necessary for the website to function properly (e.g., for shopping cart and login features).

  • Analytics Cookies: Collect information about how visitors use our website to improve functionality and user experience.

  • Functional Cookies: Allow the website to remember choices you make (e.g., language preferences).

  • Marketing Cookies: Track browsing habits to deliver relevant advertisements.

Managing Cookies:

You can manage or disable cookies through your browser settings. However, please note that disabling certain cookies may impact the functionality of our website. More information about how to access cookies in different browsers:

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9. Data Security

We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction. This includes SSL encryption and secure servers, 2FA access to all services and more.

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10. Updates to This Policy

We may update this Privacy Policy to reflect changes in legal requirements or our practices. Any updates will be posted on this page, and significant changes will be communicated to you via email or website notice.

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11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: krajcoceramics@gmail.com
Phone: +421911058333

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